Please read all these terms and conditions carefully before using the services offered by E Helpline Limited (“the company”).
As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. By using the services of the company in any manner, you agree that you have read and agree to be bound by the terms and conditions of this agreement.
If you have any questions about these terms and conditions, please contact us at [email protected]
1. Definitions / Interpretation
•”Agreement” means these Terms and Conditions and amendments and revisions hereto;
• “Product(s)” shall mean and include all physical goods, products, packages, services or any information in connection therewith, listed by the Company for sale or usage by the Buyers.
• “Buyer(s)” shall mean and include any individual or a legal person (including a partnership firm, company or a limited liability partnership) who desires to purchase the Products, listed by the Company on the website;
• “Content” shall mean and include any content, including the Products listed by the Company, either defined in this Terms and Conditions or any other content as offered or provided by the Company on the website;
• “Order” or “Transaction” shall refer to the order placed by the Buyer to purchase the Products listed by the Company and shall include the purchase, payment, delivery, and other connected matters;
• “Party/party” shall mean and include the Company, Buyers, and any other person who agrees to be bound by this Agreement;
• “Product Information” shall mean and include particulars, specifications, payment details or other information about the Products listed by the Company, particulars with regard to the delivery to be done by the Company and/or any services which shall be or have been performed by the Company in relation with the Products provided by the Company.
• “Store” shall mean and include the products being listed by the Company for sale on the Website.
• “User/user”, “You/you”, “Your/your” means any natural or legal person who browses, accesses or uses the website whether or not such person is a Buyer or not of the Products;
• “Use/use” or “Using/using” means to browse, access, view, copy, avail Services, purchase Products or other benefit by using the website;
• “We”, “Seller” “Company”, “us” and “our” means E Helpline Limited and its affiliates, officers, employees, agents, partners and licensors.E Helpline Limited , whose trading name is E Helpline a company registered in England and Wales under number 12182069 whose registered office is at 71-75 Shelton Street, Covent Garden, WC2H 9JQ London, United Kingdom with email address [email protected]
• “Website” shall mean www.contructioncards.co.uk, an internet based portal, is owned and operated byE Helpline Limited
2. Overview& Application of these Terms and Conditions
These Terms and Conditions will apply to the purchase of any products and services by you (the Customer or you) from the website or by phone. We are E Helpline Ltd whose trading name is E Helpline a company registered in England and Wales under number 12182069 whose registered office is at 71-75 Shelton Street, Covent Garden, WC2H 9JQ London, United Kingdom with email address [email protected]
These are the terms on which we sell all products and services to you. By visiting our website and/or ordering any of the products and services, you agree to be bound by these Terms and Conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlinks. You can only purchase the products and services from the Website or by phone if you are eligible and are at least 18 years old.
If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
3. Accuracy, Completeness and Timeliness of Information
While every effort is made to ensure that the information contained our Website is up to date and accurate, we will not be responsible if any of the information is not accurate, complete or current.
We reserve the right to modify the contents of the website at any time.
4. Modifications to the Service and Prices
Prices for our Products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Products (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Product(s).
5. Products and Services
Following is the list of Products and Service we offer:
• CSCS Cards
• CITB Test
• Health & Safety Courses
• NVQ L2, L3 and L4
• CITB Test Revision Material – Books and DVDs
All Products are subject to availability, and availability of the date/time requested.
The description of the Products offered by us is set out in the Website.
6. Payments and Orders
Products listed on the Website can be purchased either from the Website or by calling us at 0333 011 2361.
Mode of payment: We accept the following payment methods for purchases on the Website or over the phone:
• Credit / Debit Card
• Bank Transfer (only available for the orders placed by phone)
Payments are only accepted and processed in GBP
All prices exclude VAT, unless specified. VAT will be added at the time of order at the rate applicable.
Orders will be processed only after we have received the full payment. Please note, it can take up to a few hours to receive the payments made through bank transfer.
Partial payments are not allowed.
We will not be liable in case your payment gets declined by your bank or debit/credit card provider.
We reserve the right to refuse any order you place with us.
We may, in our sole discretion, limit or cancel quantity of Product(s) purchased per person, or per order. In the event that we make a change to or cancel an order, we will send you notification by email and/or phone number provided at the time the order was made.
All orders placed with us are subject to availability and availability of preferred dates.
By placing an order from the Website or by phone, you are agreeing that you have read and agree to be bound by these terms and conditions.
7. Terms of Booking / Sale
The description of the Products in our website does not constitute a contractual offer to sell the Products. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.
The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly. We recommend you to call us at 0333 011 2361 if you have any questions regarding the Products or need assistance in placing the order.
All bookings / orders are subject to availability, and availability of the dates and/or time requested.
Once you order has been processed, we will send you a confirmation email with the necessary details, including Test and/or Course booking details (where applicable)
If your preferred date for a Test or a course is not available, we will contact youvia email and/or phone with options for other date and time.
Once the course is booked, it is non-refundable, non-transferrable and cannot be rescheduled.
CITB Test can be rescheduled or cancelled up to 96 hours before the test is due.
Our team is tasked to review all booking application forms to spot any inaccuracies or missing information. If we require any more information from you as part of the review process, we may contact you through email and/or phone for confirmation on your details prior to booking the Service.
Being a third party agent, we charge a certain fee for the services of booking management that we offer you. The prices you see for the Products on our Website are inclusive of that fee. The price you see on the Website is the price you pay.
All physical products (such as course preparation books or DVDs etc.) will be dispatched within 1-2 working days.
All books and DVDs will be dispatched to the delivery address (provided by you at the time or placing the order) by us or directly by our third party supplier(s).
If any Product is out of stock after placing an order we have right to cancel and refund you the money.
We do not deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channels Islands.
If you have ordered multiple items, you agree we may deliver them in instalments without any liability of extra charges on you.
If you or your nominee fail, through no fault of ours, to take delivery of the Services at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.
9. Customer responsibilities
You must provide correct contact details while placing an order from the Website or over the phone.
You need to furnish your correct details for the processing of your test booking. We shall not be responsible if the booking is done with incorrect details. However, if an error is made at our end in submitting the right details that you may have provided us, we will accept our responsibility and amend at no extra charge.
You must co-operate with us in all matters relating to the Services, provide us and our authorised employees and representatives with all information required to complete the order(s).
You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you on the Website.
In the rare case that you do not receive any correspondence from us within 5 working days of placing the order, please contact by phone 0333 011 2361 or email at [email protected]
You are solely responsible for attending the course / Test on the confirmed date(s) and time.
You must adhere the test centre / course centre attendance guidelines to, such as, take a valid proof of his ID with you.
10. Privacy / Data Protection / Personal Information
Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.
For the purposes of these Terms and Conditions:
• ‘Data Protection Laws’ means any applicable law relating to the processing of Personal Data, including, but not limited to the Directive 95/46/EC (Data Protection Directive) or the GDPR.
• ‘GDPR’ means the General Data Protection Regulation (EU) 2016/679.
• ‘Data Controller’, ‘Personal Data’ and ‘Processing’ shall have the same meaning as in the GDPR.
We are a Data Controller of the Personal Data we Process in providing the Services and Goods to you.
Where you supply Personal Data to us so we can provide Services and Goods to you, and we Process that Personal Data in the course of providing the Services and Goods to you, we will comply with our obligations imposed by the Data Protection Laws:
• before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;
• we will only Process Personal Data for the purposes identified;
• we will respect your rights in relation to your Personal Data; and
• we will implement technical and organisational measures to ensure your Personal Data is secure.
For any enquiries or complaints regarding data privacy, you can email: [email protected]
11. Refund, Return, Reschedule and Cancellations
All refunds, returns, reschedule and cancellations are subject to our refund policy, which can be accessed by visiting https://www.contructioncards.co.uk/refund-policy.php
12. Force Majeure
We shall not be liable to the Buyer or be deemed to be in breach of any agreement by reason of any delay in performing or any failure to perform any of its obligations if the delay or failure was due to any cause beyond Company’s reasonable control. Without prejudice to the generality of the foregoing the following shall be regarded as causes beyond reasonable control:
• Act of God, explosion, flood, tempest, fire or accident;
• war or threat of war, sabotage, insurrection, civil disturbance or requisition;
• acts of restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental parliamentary or local authority;
• import or export regulations or embargoes;
• interruption of traffic, strikes, lock-outs, other industrial actions or trade disputes (whether involving employees of the Company or of a third party);
• interruption of production or operation, difficulties in obtaining raw materials labour fuel parts or machinery;
• power failure or breakdown in machinery.
Upon the happening of any one of the events mentioned above Company may at its option:-
• advise the Buyer as soon as reasonably practicable possible;
• fully or partially suspend delivery while such event or circumstances continues;
• cancel any order so affected with immediate effect by emailing the Buyer and Company shall not be liable for any loss or damage suffered by the Buyer as a result thereof.
13. Third Party Links on the Website
Certain content on the website, products and services may include materials and services from third-parties, including third-party links which may direct you to the third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
References on the website to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you. This does not in any way constitute or imply the Company’s endorsement, sponsorship or recommendation of the third party, information, product or service or any association and relationship between the Company and those third parties.
We are not responsible for the content of any third-party websites and does not make any representations regarding the content or accuracy of material on such sites or quality or sufficiency of services provided on such sites. If you decide to link to any such third-party websites, you do so entirely at your own risk. We do not assume any responsibility for examining or evaluating the offerings of the off-websites pages or any other websites linked from the Wesite. We shall not be responsible for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy policies and terms and conditions. You should carefully review the terms and conditions and privacy policies of all off-website pages and other websites that you visit via the Website.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
We will not liable for any error, mistake, damage committed by the third-parties in delivery of their products or services.
14. Errors, Inaccuracies and Omissions
We make every attempt to ensure that our online catalogue of Product(s) is as accurate and complete as possible. In order to give you the opportunity to understand our products in great detail, we give a description about such product. Our objective is to provide you with as much information and detail about your prospective purchase as possible. However, we shall not be responsible if you made the purchase on any presumption beyond the details so provided.
Occasionally there may be information on our website or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information or content or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
In the event that a product is mistakenly listed at an incorrect price, we reserve the right to refuse or cancel any orders placed for product listed at the incorrect price or description. We reserve the right to refuse or cancel any such orders whether the order has been confirmed by receipt and your Bank account charged or authorized. If your Bank account has already been charged for the purchase and your order is cancelled, we shall issue you a full refund of the amount paid.
15. Disclaimer of warranties; Limitation of Liability;
We do not guarantee, represent or warrant that your use of our website will be uninterrupted, timely, secure or error-free.
You agree that from time to time we may remove the Products for indefinite periods of time or cancel the orders at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Products or Services is at your sole risk. The products delivered to you are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall the Company, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for death, any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the products procured using the website, or for any other claim related in any way to your use of the website or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the website or any content (or Product or Services) posted, transmitted, or otherwise made available or accessible, even if advised of their possibility. In any circumstance, our liability shall be limited to the maximum extent permitted by law.
You agree to indemnify and defend us and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You cannot terminate these Terms of Service after you have placed the order. In the event you have purchased our Products, such Products shall for all times be governed by these Terms, as amended from time to time. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Product.
The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination. Your permission to use the Product(s) and services terminate automatically if you breach any of these Terms of Service. Once our contract has been terminated, you must immediately destroy any material which has been sent by us to you.
18. Complete Terms and Severability
The failure on our part to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this website constitutes the entire agreement and understanding between you and us and governs your purchase, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party (i.e. the Company).
Severability:Severability: In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
19. Governing law, jurisdiction and complaints
These Terms of Service and any separate agreements whereby we provide you with Products and/or Services shall be governed by and construed in accordance with the law of England and Wales and this Website is operated from England.
The courts of England and Wales shall have exclusive jurisdiction in respect of any dispute between you and us arising out of or relating to the use of this Website or as regards the interpretation of these Terms or any part hereof.
The Company is not responsible for the compliances which may be required with applicable laws of the country other than England and Wales.
Without any prejudice to the clause above, the Company shall have the right to seek and obtain any injunctive, provisional or interim relief from any court of competent jurisdiction to protect its trade-mark or other intellectual property rights or confidential information or to preserve the status quo pending arbitration.
We try to avoid any dispute – if you are not happy with the service provided or have a complaint please, allow us to resolve it by emailing at [email protected] with “Complaint” in the subject. We will aim to respond with an appropriate solution within 5 days.
20. Changes to Terms and Conditions
You can review the most current version of the Terms and Conditions at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.
21. Copyright and Trademarks
The entire content included in this website, including but not limited to text, graphics or code is copyrighted as a collective work, and is the property of Company. The collective work includes works that are licensed to the Company. Permission is granted to electronically copy and print hard copy portions of this website for the sole purpose of placing an order with the Company or purchasing the Product(s). You may download or print portions of the material from the different areas of the website solely for your own non-commercial use, or to place an order with Company or to purchase our Product(s). Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this website is strictly prohibited, unless authorized by Company. You further agree not to change or delete any proprietary notices from materials downloaded from the website.
All trademarks, service marks and trade names of the Company used in the website are trademarks or registered trademarks of Company.
Your use of this website shall be governed in all respects by the laws of England and Wales. You agree that the jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this website (including but not limited to the purchase of Company’s Product(s)) shall only be instituted be in the courts of courts of England and Wales.
Any cause of action or claim you may have with respect to the website (including but not limited to the purchase of Company’s Product(s)) must be raised with us within one (1) month after the claim or cause of action arises. Company’s failure to insist upon or enforce strict performance of any provision of these terms of service shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms of service. Company may assign its rights and duties under this Agreement to any party at any time without notice to you.
Any questions about the Terms and Conditions should be sent to us at [email protected] However, we are under no obligation to respond to the same.
You use our website and services at your own risk and are subject to the following disclaimers. We are providing our products and services on an “as is” basis without any express or implied warranties, including, but not limited to, warranties of merchantability, fitness for a particular purpose, title, non-infringement, and freedom from computer virus or other harmful code. We do not warrant that any information provided by us is accurate, complete, or useful, that our services will be operational, error free, secure, or safe, or that our services will function without disruptions, delays, or imperfections. We do not control, and are not responsible for, controlling how or when our users use our services or the features, services, and interfaces our services provide. We are not responsible for and are not obligated to control the actions or information (including content) of our users or other third parties. You release us, our subsidiaries, affiliates, and our and their directors, officers, employees, partners, and agent to that extent.